As part of the best value monitoring process we undertake statutory consultation with residents about our services and life in the borough.
The Place Survey has replaced the Best Value Performance Indicator (BVPI) residents' satisfaction survey. This new survey was sent to a random selection of residents from 26 September 2008. It focuses on improving outcomes for local people and places rather than processes and institutions.
The survey, which all councils have to undertake, is likely to be carried out every two years. The questionnaire asks residents for their opinions about aspects of the quality of life in their local area (such as community safety, local services etc).
The findings will be used to see how well residents think we and other local public services (police, health, community and business representatives) are delivering the services that matter to local people. The results will also be used by us and our partners to decide what needs doing differently in the future.
If you received a questionnaire and returned it, we would like to thank you for taking the opportunity to have your say - it is important we hear as many views as possible.
These surveys enable the Government to monitor levels of satisfaction with our services and those of our partners. The also enable us to gauge how well we are performing compared to other areas across the country.
We are also required to carry out three other statutory BVPI surveys – one for council tenants and two separate surveys for those who have used our benefits and planning services.
The last BVPI general survey took place in September/October 2006. Independent research agency Ipsos MORI asked more than 3000 residents about – among other things – value for money, participation, public safety and expectations. The results are available below.
Corporate Development
Guildford Borough Council
Millmead House
Millmead
Guildford
Surrey
GU2 4BB
Tel: 01483 444336
Email: catherine.abraham@guildford.gov.uk