24 hour – 365 days a year service
Help on hand to give you a courteous and efficient response for any emergency. Enabling freedom to live where you want and freedom to live your own life.
Maintains effective emergency response to vulnerable or elderly
Whatever the problem an appropriate contact will be called: The emergency services: Doctor: Next of kin or family member: District nurse or carer.
Reassurance that help is on the way is guaranteed.
Fully trained operators to handle your calls
Comprehensive training is given to all operators to ensure that your call is dealt with quickly, professionally and sympathetically.
State of the art equipment – Tunstall PNC 4 Vision
The latest technology in Call Centre handling is used to maximise efficiency.
Compatible with all other manufacturers equipment
Whatever equipment calls through the system, compatibility and compliance is assured.
Disaster Recovery back-up to facilitate a continuous service
In the event of a system failure a comprehensive disaster recovery plan is in place. All calls will divert to a remote site where back-up data is stored to ensure a continuous service. Power failures automatically divert to the uninterrupted power supply (UPS) connected to the Tunstall system.
Voice recording of all calls for security and training
Voice recordings of all calls into the Call Centre are kept for one year.
Calls histories
Details of individual calls are sent for reference and information.
Management reports
Available on request to all relevant authorities – They include:
- General Analysis of calls
- Call response times
- Analysis of calls by reason
- No contact from dwelling
- Daily response analysis
- Bespoke reports
Service tailored to client requirement
Your call out criteria and individual response requirements are built into the system.
For further information about our services please contact the Emergency Communications Service.
Emergency Communications Service
1st Floor Suite
Park Barn Centre
Park Barn Drive
Guildford
Surrey
GU2 8EN
Tel: 01483 444341 or 01483 444351
Fax: 01483 444343
Email: telecaredirect@guildford.gov.uk