If once you have been through our complaints procedure and are not satisfied, you can write to the ombudsman.
Ombudsman's advice team
Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
Tel: 0845 602 1983
Text: 0762 4804323
Email: advice@lgo.org.uk
You can get ombudsman complaint forms, including versions in large print, from the ombudsman's website at www.lgo.org.uk (this page opens in a new window) and from our offices.
When you refer your complaint to the ombudsman, he or she will first check to make sure we have had the opportunity to deal with it under our complaints procedure. If we haven't, he or she may refer the complaint back to us to deal with.
Please contact us if you have any queries:
Communication Services
Guildford Borough Council
Millmead House
Millmead
Guildford
GU2 4BB
Tel: 01483 444335
Email: pr@guildford.gov.uk