Our sundry debt recovery policy is as follows:

1. Invoices are raised for sundry income due to the authority at the request of service departments.
2. Service departments are encouraged to raise invoices promptly after the service has been provided to maximise the council’s cash flow.  For VAT purposes they should be raised within two months of the date of the provision of the service.  Invoices can be raised up to the statutory limit of six years from the date that the service was provided.  If an invoice is significantly late it should be accompanied by a letter of explanation from the originating officer.
3. Invoices are not raised for amounts due of less than £10, unless there are exceptional circumstances, as it is not cost effective.
4. Invoices that remain unpaid pass through an automatic recovery process of reminders and letters and are then passed to the Clerk and Solicitor to commence legal recovery.
5. In cases of hardship, arrangements can be made for payment of an invoice in instalments.  Instalment plans for a period of more than 6 months may be agreed in certain circumstances, but will only be authorised once the customer has completed and returned an application form.

Debtors
Guildford Borough Council
Millmead House
Millmead
Guildford
Surrey
GU2 4BB

Tel: 01483 444851
Email: finacc@guildford.gov.uk