Resetting the discount
10.1 If written comments are received within 14 days, starting with the day the Penalty Charge Notice is issued, and as a result of an assessment of the comments made the PCN is not cancelled, the writer will usually be offered a further 14 days to pay at the discounted rate.

10.2 An exception will be made where a motorist or organisation continues to make the same point against a number of PCNs. When it is felt that this is the case, the Council will write informing the party concerned that if they continue to receive PCNs, the discount will not be reset if they write to make the same point.

10.3 Once the discount period has been re-offered on one occasion it will not normally be re-offered again. The motorist will be informed that the charge will revert to the full amount and if they continue to challenge the Penalty Charge, a Notice to Owner will be sent to the keeper of the vehicle and this will allow a formal representation to be made. If this is rejected they will have the opportunity to appeal to an independent adjudicator. 

Receiving Payments
10.4 The date a payment is made is the date on which the Council receives the payment and not the date it is processed.

10.5 The Council will usually keep the envelope in which payments are received.   Where the envelope is not present, the benefit of any doubt will be extended to the motorist.

Overpayments
10.6 Where an overpayment is made, the additional money will either be transferred to an outstanding Penalty Charge for the same keeper, or returned to the keeper, if known. Where a payment is transferred, the keeper will be informed.

Underpayments
10.7 Where an underpayment is made the Council will notify the keeper or payee as soon as possible.

Conditional Payments
10.8 The discount is intended as an incentive for prompt payment by those who accept that a contravention occurred and are willing to pay quickly.  On occasions, a motorist places conditions on a payment. In particular some motorists offer to pay at the discount providing they can continue to appeal.  Such conditions are contrary to the intention of the legalisation and will not be accepted. The payment will be returned to the payee with an explanation and an invitation either to pay at the discounted amount or appeal.