How often should my street be cleaned?
Each street has a standard of cleanliness which must be met. The frequency of cleaning depends on its use. On average, streets are checked and cleaned fortnightly by litter patrols, with some streets cleaned more often. Guildford town centre is cleaned daily.
This service applies to all public sites and adopted roads only. Adopted land is land that we manage including roads, parks, grass verges and housing sites.
Mechanical sweeping takes place monthly on most main routes, with adjoining roads being swept every 3 months.
If you think that a road needs more attention because of flooding or wash down, please contact
Should I contact you if there is litter on the street?
We employ inspectors who monitor the standard of cleanliness of the borough's roads. However, we are always grateful for members of the public to contact us if there are large amounts of litter in a particular place. Please contact the Cleansing Hotline using the details at the bottom of this page.
How quickly will litter be cleared once it is reported?
We prioritise litter clearance each day, and our response time will depend on where the litter is in the borough and how much litter there is.
How often should litter bins be emptied?
In the town centre and shopping areas, litter bins are emptied daily. In other areas litter bins are emptied weekly.
Who should I speak to if I think an area needs a litter bin?
Please contact the Cleansing Hotline using the details at the bottom of this page.
Will leaves normally be picked up?
Leaves are collected on the normal sweeping schedule in the borough, although we hire more equipment in the autumn and winter to deal with the problem. The leaves we collect are generally composted. Certain roads within the borough receive special treatment during the autumn because of the size and number of trees there are.
Who is responsible for the removal of weeds?
Surrey County Council is responsible for weed control. They can be contacted on 08456 009 009.
What is the council doing about dog fouling?
Information on our dog fouling policy.
How do I get graffiti removed?
To report graffiti please contact the Cleansing Hotline using the details at the bottom of this page or report graffiti online.
What should I do if I see someone spraying public property with graffiti?
If you see graffiti being sprayed, you should phone Guildford police without delay on 01483 531111. Please do not get involved yourself. If you have information about those carrying out graffiti, please also phone Guildford police or call Crimestoppers on 0800 555 111.
Who should I report fly tipping to?
Fly-tipped rubbish is ugly, a threat to the environment and to health and safety. Our Cleansing Department deals with over 1500 fly tips every year. Dumped rubbish can be reported for clearance by contacting the Cleansing Hotline using the details at the bottom of this page or report fly tipping online.
We are working with the Environment Agency to stop fly tipping. Fly tipping is a crime and fly-tippers will be prosecuted. If you witness fly tipping, you should phone the Environment Agency’s hotline on 0800 807060. Please do not get involved yourself in dealing with the offenders.
You should dispose of your household rubbish correctly. More information on our domestic refuse collection services.
Who should I report a discarded syringe to?
Phone the Environmental Health team on 01483 444371 or email environmentalhealth@guildford.gov.uk.
Who should I contact about removing a dead animal?
We will only collect dead animals from a road, pavement or verge. Please contact the Cleansing Hotline using the details at the bottom of this page.
Who should I contact to report a problem with a public convenience?
Please contact the Cleansing Hotline using the details at the bottom of this page.
Cleansing Hotline
Guildford Borough Council
Millmead House
Millmead
Guildford
Surrey
GU2 4BB
Tel: 01483 444499
Email: hotlinec@guildford.gov.uk