When can I expect my repair to be done?
With around 400 repairs being arranged every week, we need a system to ensure the most urgent is dealt with first. The repairs team do this by discussing the problem with you when you report the repair. Based on the information you give us, each repair is given a priority code which sets the target date for the work to be completed.

Those used most often are:

Priority	Definition	Example
Emergency Attend site within 4 hrs	Immediate risk to the health, safety or welfare of residents or members of the public or likely to cause extensive damage.	Unsafe wall Blocked drains Serious flooding
Next Day Complete by end of next working day	Minor risk to the health, safety or welfare of residents or members of the public or likely to cause some damage.	Total loss of heating Insecure first floor window Only toilet not flushing
Urgent Complete within 7 working days	Slight risk to the health, safety and welfare of residents or members of the public or significant inconvenience	Leaks to sink, basin or bath Underground bursts to water supply pipe Loose roof tiles not over public footpath
Normal Complete within 30 working days	Routine repairs that do not significantly affect the use of the property along with most external repairs	Renew bath or wash-hand basin Repair kitchen unit Replace ceiling Repair gutters

Note: This target times include the time needed to carry out any inspections before work can start.

Appointments
If we need access to your home we will arrange to carry out the work by appointment if this is more convenient for you. For more details see appointments.

For any further advice, please contact the Repairs team:

Repairs Team
Neighbourhood and Housing Management Services
Guildford Borough Council
Millmead House
Millmead
Guildford
Surrey
GU2 4BB

Tel: 01483 444222
Fax: 01483 444202
Email: repairs@guildford.gov.uk