We aim to provide a good service to our tenants. In a recent survey, 83% of tenants said the repairs service is satisfactory or very satisfactory.
Occasionally problems do arise and mistakes are made. We are keen to put things right when we are at fault.
If you do have a problem, please contact the repairs call centre manager.
Repairs call centre manager
Tel: 01483 444323
Email: repairs@guildford.gov.uk
If the call centre manager is unable to resolve the problem, please contact the team leader who deals with the work area.
In the unlikely event they are unable to resolve the matter, we have a formal complaints procedure contact us form.
If you require further advice, please contact the Repairs Team:
Repairs Team
Neighbourhood and Housing Management Services
Guildford Borough Council
Millmead House
Millmead
Guildford
GU2 4BB
Tel: 01483 444222
Fax: 01483 444202
Email: repairs@guildford.gov.uk