Are you able to speak to your neighbour? 
Minor problems can often be resolved by speaking to your neighbour, explaining the problem and seeing how you can work together to reach an amicable solution.

Do you want to speak to your neighbour but don't know how? 
Guildford Community Mediation Service can help with problems involving noise, boundaries, children, abuse, pets, parking, rubbish and anti-social behaviour.  

The mediation service is an impartial service which aims to reach an amicable solution, agreed upon by both parties. 

If you are interested in mediation please contact the Guildford Mediation Service or pick up a leaflet from the Housing Advice Centre at Guildford Borough Council.

Guildford Mediation Service (Guildford Mediate)
P.O. Box 747
Guildford
Surrey
GU1 2XD

Tel: 01483 301010
Fax: 01483 301010
Email: guildfordmediate@aol.com

Do you feel unable to contact your neighbour regarding the situation?
If you are a Guildford Borough Council tenant you should contact your area housing manager.  If you are not sure who you should contact please visit the Housing Management contact details page.  Alternatively you can contact the Estate Management Team.

Estate Management Team
Neighbourhood and Housing Management Services
Guildford Borough Council
Millmead House
Millmead
Guildford
Surrey
GU2 4BB

Tel: 01483 444288
Email: estatemanagement@guildford.gov.uk

Further general information on noise and nuisance issues can be found on the Environmental Health Department pages.

If you are a member of a housing association or a private resident you should contact the Environmental Health Department.

Environmental Health and Licensing Services
Guildford Borough Council
Millmead House
Millmead
Guildford
GU2 4BB

Tel: 01483 444371
Fax: 01483 444546
Email: environmentalhealth@guildford.gov.uk

What happens once I've made a complaint?
The officer in charge of your case will speak to you, either face to face or over the telephone, in order to gain as many details as possible. 

The officer will also ask for any evidence that supports your complaint, for example, your statement and any photographic evidence.

The officer will inform you of what action they propose to take and will consult with you on this matter.

What happens next?
The officer will collect further information and evidence including interviews with witnesses, completed diary sheets and will liaise with other agencies.

What action can be taken against a nuisance neighbour?
Varying levels of action can be taken against a neighbour who is causing a nuisance, starting with a letter or interview to legal action, for example, an injunction or Notice of Seeking Possession.

The level of action taken will depend on the nature of the complaint and the level of evidence available to support the complaint.

For any further advice, please contact the Environmental Health team.

Environmental Health and Licensing Services
Guildford Borough Council
Millmead House
Millmead
Guildford
Surrey
GU2 4BB

Tel: 01483 444371
Email: environmentalhealth@guildford.gov.uk