Our bereavement services team is available to offer guidance in the planning of a funeral and give advice on the options that are available.
The bereavement services office is situated the crematorium. The address and directions for the crematorium at the bottom of this page. The offices are open:
The crematorium gardens of remembrance are open during the following times:
Fees effective from 1 April 2014 to 31 March 2015.
Where the coffin is to be brought to the crematorium in advance of the service, this should be done between 8-8.30am with the deceased brought through to the chapel doors. Prior notice must be given to the bereavement office to ensure a member of staff is there to greet you.
The following forms are available for Funeral Directors and medical practitioners to download. If you are thinking of organising a funeral service without a funeral director, please contact the bereavement services office at Guildford crematorium for guidance.
Satellite Navigation System users coming to Guildford Crematorium. Please be aware that some satellite navigation systems do not recognise the postcode GU7 3DB as the location for the Crematorium.
If using a Satellite Navigation System you may need to enter New Pond Road, Compton, GU7 3DB or B3000, Godalming, GU7 3DB.
From A3 - Portsmouth direction
From A31 - Farnham direction
From A3 - London direction
The Bereavement Services Office is situated at the Guildford Crematorium, New Pond Road, Godalming, Surrey GU7 3DB and is open Monday to Friday 9am to 4.30pm and Saturday 9am to 3pm (normal public holidays excepted) under control of the Bereavement Services Manager. For further advice or information please call 01483 444711.
The council's crematorium regulations form the basis for the proper control and management of the crematorium and are designed to ensure a pleasant environment and ease of maintenance. These rules and regulations are made pursuant to the Cremations Act 1902 and 1952 as amended, the crematorium regulations 2008 and the Local Government Act 1972. These regulations have been prepared with a balance between individual rights and the need to regulate for safe and tidy grounds.
Visitors are welcome to the crematorium and are requested to respect the dignity of this peaceful and tranquil place. Regulations should be observed at all times and the council reserves the right at any time to make amendments or variations to them.
The council reserves the right temporarily to close public access to any part of the crematorium at any time without notice. No animals, other than guide dogs for the visually and hearing impaired, will be allowed into the grounds or buildings, except with the permission of the Bereavement Services Manager.
Attendance at burying/strewing of cremated remains
If the burying or strewing is be carried out with family present, then an appointment must be made with the Bereavement Services Office. This can take place Monday to Friday, 10am to 3pm or Saturday 9am to 3pm, excluding public and bank holidays. This appointment can only be made by the applicant for the cremation. At least 24 hours notice is required.
Amending cremated remains authority
If the applicant decides to change the instructions previously given, a new form must be signed and sent to the Bereavement Services Office before the remains can be collected, buried or strewn.
Memorials are available for adoption in the crematorium gardens of remembrance. Inscriptions on these memorials will be subject to approval to ensure that no offence is caused to any person, race or religion. Applications for memorials must be accompanied by the appropriate remittance. The introduction of privately owned vases, containers or memorials is not permitted in the crematorium. Please be aware that the crematorium will remove any such items.
Flowers are permitted only in the areas and containers provided by the council and shall not be removed without permission. Cellophane or similar wrappings or plastic or imitation flowers and wreaths should be avoided, except within the memorial vaults and vase block area.
The council reserves the right to remove without prior notice any shrubs, tress, plants or floral tributes not considered to be in accordance with these regulations or that in its opinion have become unsightly and to dispose of the same in such a manner as deemed fit. The council will not accept any liability for memorabilia left within the crematorium buildings and grounds.
Planting is not permitted within the gardens of remembrance. Grass cutting, leaf and litter clearing, upkeep or trees, shrubs, flower beds and hedges will be carried out by the council or their contractor, at a frequency determined by the council and weather conditions.
Please be aware that no fee is charged for the laying to rest of remains in the glades or the garden of remembrance, however to maintain the natural ambience of these areas, no tributes or markers are to be left within these locations.
The council will determine fees for the crematorium services annually, to take effect from 1 April each year. All fees are to be payable in advance to the council.
The council reserves the right to change the appearance of the crematorium and grounds at any time.
Loss or damage
The council shall not be held responsible for the safe keeping of any wreaths, flowers, plants or any other objects placed in the crematorium nor for any damage caused to memorials or monuments by winds, storm, inclement weather, vandalism or other factors outside of their control.
Alterations to the regulations
The council reserves the right from time to time to make any alterations or additions to these regulations as necessary. The councils ruling on these regulations shall be final.