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Booking information

Book tickets online, by phone or in person.

Box Office Opening Times: Monday to Saturday 10.30am to 5pm (or until the start of the performance on performance nights. Sunday opening times vary)

Online: Book online There is an administration charge of 5% for this service.
By telephone: 01483 444789 (option 1)
In person or by post: The Electric Theatre, Onslow Street, Guildford, Surrey, GU1 4SZ

Please note there is a booking fee of 50p per ticket for all card and cheque bookings. We do not charge a booking fee for cash transactions.

We accept MasterCard, Visa, Delta, Maestro, Electron and Solo cards. Please make cheques payable to Guildford Borough Council.

Posting tickets

Tickets may be posted to you for an extra charge of 60 pence.  We post tickets to Friends of The Electric Theatre free of charge.

Concessions

One discount per ticket applies. Concession categories may include senior citizens, students, under 16s, disabled patrons (carers come free), job seekers, income support recipients and Friends of The Electric Theatre. Appropriate ID required. Please check individual events for the concessions offered.

Reservations

We are happy to reserve tickets for you and contact details must be left with box office staff at the time of making the reservation.  Tickets will be held for three working days, or until one hour before the start of the performance (whichever is sooner).  Non confirmed reservations may be cancelled without prior notice after this time.

Terms and conditions

Refunds and exchanges

Once you have paid for your tickets, we are unable to make refunds.  Tickets may be exchanged for another performance of the same show at no extra charge, subject to availability.  Alternatively, you may return the tickets to the Box Office for possible resale.  The resale of tickets cannot be guaranteed.

Programme Changes

All information given was correct at the time of going to print. The Electric Theatre reserves the right to make alterations to the programme as necessary.

Data protection/security

Any personal details you agree to share with us will be held by Guildford Borough Council and will be used for the sole purpose of processing your booking.  We will not pass your details onto any third parties.  If you would prefer not to share your details with us, please buy your tickets in person at the Box Office.

Child policy

No babes in arms unless indicated. Young children are admitted but not encouraged unless the parent is confident that the child is old enough to be attentive to the performance and not a distraction for other patrons. Everyone must have a valid ticket and occupy a seat. Accompanying adults will be asked to remove any noisy young children.

Please note that when the brochure states that a production is suitable for children over a certain age, The Electric Theatre will not knowingly sell tickets for children younger than the age suggested.

Free mailing list

To receive regular copies of The Electric Theatre brochure through the post, please contact the Box Office using the contact details below and we'll be happy to add you to our mailing list. Alternatively, you can join our free post and email mailing lists online.

Contact us

The Electric Theatre
Onslow Street
Guildford
Surrey
GU1 4SZ
United Kingdom

Box office number: 01483 444789
Email: electrictheatre@guildford.gov.uk

Last updated: 29 October 2014 10:12 AM