Customer Service Centre - Customer Charter

We will:

• be friendly and approachable
• listen carefully
• treat you fairly
• respect your confidentiality and safeguard your personal information
• reply to correspondence within ten working days
• complete FOI requests within twenty working days
• aim to answer phone calls within four rings
• welcome comment to help us improve services
• ensure equal access to information, services and our buildings.

We would welcome your feedback about our customer charter and service standards.  If you have any comments please let us know.