Website URL : http://www.guildford.gov.uk/article/8767/Customer-Service-Centre---Customer-Charter
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Customer Service Centre - Customer Charter

We will:

  • be friendly and approachable
  • listen carefully
  • treat you fairly
  • respect your confidentiality and safeguard your personal information
  • reply to correspondence within ten working days
  • complete FOI requests within twenty working days
  • aim to answer phone calls within four rings
  • welcome comment to help us improve services
  • ensure equal access to information, services and our buildings.

We would welcome your feedback about our customer charter and service standards.  If you have any comments please let us know.

 

Contact us

Millmead House
Millmead
Guildford
Surrey
GU2 4BB
United Kingdom
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Last updated: 14 September 2011 12:19 PM

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