Guildford Borough Council aim to offer the highest possible standard of bereavement care.
It is our pledge to provide a bereavement service that offers individual attention, an atmosphere of tranquillity, warmth, reverence and respect whilst continuing to provide variety and value.
In order to achieve this, we constantly strive to improve our service by listening to your views, then tailoring the service to meet both individual and local needs.
We can provide details of:
We will provide
Guildford Borough Council own and operate Guildford Crematorium. This document describes the standards of service that you can expect. It is our intention to offer you a high standard of service that will meet all your requirements and those of the community as a whole.
It is Guildford Borough Council's policy to care for the environment. As part of this service we aim to encourage nature and wildlife to enhance the crematorium.
As we are a community service we can offer you help and advice on all matters relating to bereavement. If you require individual attention our staff will be happy to assist you or show you around the premises.
If you have any other comments you may contact us on telephone 01483-444711, e-mail email@example.com or write to Bereavement Services, Guildford Crematorium, New Pond Road, Godalming, Surrey. GU7 3DB.
The Bereavement Service office located at Guildford Crematorium is open for visitors during the following hours:
The crematorium grounds, Remembrance Room and Flower Room are open for visitors during the following hours:
We would like you to help us improve the service that we provide.
If you wish to make a complaint we have a Complaints Procedure which is detailed below.
If you are not satisfied with the attention you receive, then you may contact:
Head of Parks and Countryside
Stoke Park Nursery, Nightingale Road, Guildford, Surrey
The Chief Executive
Guildford Borough Council, Millmead House, Millmead, Guildford, Surrey GU2 4BB