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How is benefit fraud investigated?

The Government's Single Fraud Investigation Service is now responsible.

The investigation of housing benefit fraud has moved to the Department for Work and Pensions (DWP)

A national change in the way welfare benefit fraud is investigated will mean that a new Single Fraud Investigation Service (SFIS) will carry out all welfare benefit fraud investigations from within the Department of Work and Pensions.

The SFIS will operate to a single set of policies and procedures and will provide a nationally flexible service to tackle all welfare benefit fraud. It brings together welfare benefit fraud investigations currently undertaken by the DWP, local authorities and Her Majesty's Revenue & Customs (HMRC).

All welfare benefits, including housing benefit and tax credits, will be investigated by this new service. As a result, Guildford Borough Council will no longer be responsible for the investigation of housing benefit fraud.

The Crown Prosecution Service (CPS) in England and Wales and the Procurator Fiscal in Scotland will conduct prosecutions arising from SFIS investigations.

Reporting a welfare benefit fraud allegation

If you wish to report a welfare benefit fraud allegation, which includes housing benefit, you can do this:

  • by telephone: Contact the National Benefit Fraud Hotline on 0800 854 440. Your call is confidential and you do not have to give your name or address. Lines are open Monday to Friday 8am to 6pm. If you have speech or hearing problems you can use a text phone service on 0800 328 0512 or Welsh speakers can call on 0800 678 3722.
  • online at: Gov.UK report benefit fraud.
  • by post: NBFH, PO Box 224, Preston PR1 1GP.