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Customer Service Centre - Customer Charter

We will:

  • be friendly and approachable
  • listen carefully
  • treat you fairly
  • respect your confidentiality and safeguard your personal information
  • reply to correspondence within ten working days
  • complete FOI requests within twenty working days
  • aim to answer phone calls within four rings
  • welcome comment to help us improve services
  • ensure equal access to information, services and our buildings.

We would welcome your feedback about our customer charter and service standards.  If you have any comments please let us know.