Customer Service Centre - Customer Charter
- be friendly and approachable
- listen carefully
- treat you fairly
- respect your confidentiality and safeguard your personal information
- reply to correspondence within ten working days
- complete FOI requests within twenty working days
- aim to answer phone calls within four rings
- welcome comment to help us improve services
- ensure equal access to information, services and our buildings.
We would welcome your feedback about our customer charter and service standards. If you have any comments please let us know.