Customer Service Centre - Customer Charter
- be friendly and approachable
- listen carefully
- treat you fairly
- respect your confidentiality and safeguard your personal information
- reply to correspondence within ten working days
- complete FOI requests within twenty working days
- aim to answer phone calls within four rings
- welcome comment to help us improve services
- ensure equal access to information, services and our buildings.
We would welcome your feedback about our customer charter and service standards. If you have any comments please let us know.
We have been out and about in West Clandon parish recently, cutting back vegetation and cleaning signs pic.twitter.com/r7QnAdwk1d13 hours ago
RT @filminginsurrey: Guildford High Street's iconic clock taking centre stage in this fantastic shot of the fireworks, at last nights #Guil…14 hours ago