Customer Service Centre - Customer Charter

We will:

  • be friendly and approachable

  • listen carefully

  • treat you fairly

  • respect your confidentiality and safeguard your personal information

  • reply to correspondence within ten working days

  • complete freedom of information requests within twenty working days

  • aim to answer phone calls within four rings

  • welcome comment to help us improve services

  • ensure equal access to information, services and our buildings.

We would welcome your feedback about our customer charter and service standards.  If you have any comments please let us know.