Customer Service Centre - Customer Charter
be friendly and approachable
treat you fairly
respect your confidentiality and safeguard your personal information
reply to correspondence within ten working days
complete freedom of information requests within twenty working days
aim to answer phone calls within four rings
welcome comment to help us improve services
ensure equal access to information, services and our buildings.
We would welcome your feedback about our customer charter and service standards. If you have any comments please let us know.