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Housing Advice Service Customer Charter

We will:

  • give you appropriate housing advice

  • offer you an appointment within 10 working days if you require specialised housing advice

  • arrange a home visit within 10 working days where this is necessary

  • see you on time if you have an appointment

  • ensure that all our forms and leaflets are easy to understand

  • offer you assistance with completing forms if you ask us for help

  • offer you assistance with bidding under Guildford Homechoice if you ask us for help.