Housing Advice Service Customer Charter
give you appropriate housing advice
offer you an appointment within 10 working days if you require specialised housing advice
arrange a home visit within 10 working days where this is necessary
see you on time if you have an appointment
ensure that all our forms and leaflets are easy to understand
offer you assistance with completing forms if you ask us for help
offer you assistance with bidding under Guildford Homechoice if you ask us for help.