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Service standards

Guildford Borough Council Community Care Services is committed to providing a high standard of service to all of its customers.

We aim to:

  • explain clearly what options are available to help owner occupiers and tenants to improve repair or adapt their homes
  • provide timely and accurate information to help you make informed choices
  • follow the guidelines set out in the corporate enforcement policy
  • provide you with information about other services or facilities available in the Guildford area that are appropriate.


We will

  • provide up to date information about our services on the Council's website
  • arrange to a visit within 21 days depending on the urgency of the request. Full details of our response times are on the Council's web site
  • confirm the outcome of our visit in writing within 10 days
  • meet the core Surrey Disabled Facilities Grant time scales for adaptations.