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General waste collection

We offer a competitively priced commercial refuse service.

We offer a flexible and competitively priced general waste service, tailored to meet your business's needs. 

Our general waste collection service is for all non-recyclable waste produced by your business. This is often referred to as refuse waste. We can give advice to your business on the best ways to reduce, reuse and recycle.

Collection frequencies

Collections can be made as frequently as you require, from Monday to Saturday, between 5.30am and 1pm.

In Guildford town centre, we offer a general waste sack collection service every weekday evening. This means that if your business does not have any storage space, your refuse can be disposed of regularly.

We work on Bank Holidays, so your waste collection day will remain the same, except for any changes over Christmas and New Year.

Container type

If you are thinking about which container type to choose, consider the following:

  • how much storage space you have

  • what access is available for emptying

  • how much refuse your business produces

  • what is the most convenient option for your business.

Wheeled bins

We offer wheeled refuse bins in 360 litres, 770 litres and 1100 litres sizes. These are charged per lift.

You can have as any many bins as you require for your refuse waste needs.


Sacks are often the most suitable option for businesses that produce varying waste quantities or have no space to store a container. You can present as many or as few sacks as needed for each collection.

Grey trade waste sacks are 80 litres in size and are sold in quantities of 50. We deliver your sack order to your premises.

Additional emptying of refuse containers

If your business has had a busier than usual week, or you have a planned, upcoming event, we are able to carry out additional emptying of your waste containers outside of your usual collection schedule. Please contact us arrange this.

Ordering additional sacks

To order more sacks, please email or call our customer service centre:

Email: customerservices@guildford.gov.uk

Phone: 01483 505050

Our environmental commitment

During the 2016-17 year, 93% of all refuse waste collected in Surrey was diverted from landfill and used for energy from waste. We are committed to diverting as much refuse away from landfill as possible.

Sign up for our recycling collection

Many businesses often combine our general refuse service with a recycling collection. This ensures that your waste is separated out effectively, helping you to meet current waste legislation

Please see our mixed recycling page, glass recycling page and cardboard recycling page for further information.

Contact us

Contact us for a quote on waste and recycling collections from your business either by: