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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Business rates retail discount 2019 - 2021

Retail discounts are given to eligible business ratepayers in the form of discretionary rate relief.

Since 2019, eligible retailers with a rateable value below £51,000 have been given a 33.3% discount on their business rates bills. In 2020 the scheme was expanded in response to the pandemic. Expanded Retail Discount is available to occupied retail, leisure and hospitality properties with no rateable value limit on the relief.  All eligible businesses will have had the discount applied.

The rateable value of your property is set by the Valuation Office Agency. We use this value to work out your business rates bill.

If you have a query about a business rate retail discount for 2019/20 or 2020/21 email

The scheme has been modified again in 2021. More details about the scheme can be found on our financial help for businesses during coronavirus page. 

Find and check your business rates valuation