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Service updates

Our reception desk at Millmead is closed. At this busy time we would ask you to contact us online where at all possible.

Please see our Self Service pages. If you need to contact us directly, please email customerservices@guildford.gov.uk.

Register for support

Can we help during self-isolation? - If you, or someone you know, needs help with food, prescription collections or would like someone to talk to, please register for support.
 



Priority Services 

Bin collections, recycling and waste

Waste guidance for Coronavirus/self-isolating - Find out how to dispose waste if you are self-isolating.

Recycling and Waste - There may be changes to your usual recycling and waste collections. We are taking extra precautions which may impact our normal schedule.

Commercial recycling and waste collection - There may be changes to your usual commercial recycling and waste collections. We are taking extra precautions which may impact our normal schedule. If your weekly collection is still outstanding by midday on Friday, please get in touch with customer services: customerservices@guildford.gov.uk / 01483 505050A member of our team will help you as soon as possible.

Recycling sites - including Slyfield - Recycling sites are open - please follow the restrictions that are in place. Opening times may vary, so please check on Surrey County Council's website.


Council housing repairs

Council housing - services for tenants - Following government guidance as of 5 November, and our own commitment to the safety of our residents and staff, we will only attend emergency and high priority urgent works inside your home.

Appointments will only be made for urgent high priority work. You may be asked to call us back after 2 December to report any work within your property of a non-urgent nature. We will continue to provide a full repairs service where works are external or in communal areas and where we don't need to access your home.

For all repair works, please email repairs@guildford.gov.uk or call 01483 444222 during weekdays and 01483 532122  evenings/weekends.

When we visit, we will ask you if:

  • you or anyone in the house feels unwell with a fever, cough or flu like symptoms
  • you or anyone in the house has been in contact with a person with a confirmed case of Coronavirus, or are self-isolating. If this is the case, then we will not be able to attend to work inside your property unless it is an emergency. 


Handyperson scheme

The Handy person scheme is operating a limited service for urgent and essential works. Hospital discharges will take priority.

Occupational Therapist visits

Our Occupational Therapists are only carrying out essential home visits. If we have a referral for you, we will contact you to assess your situation by phone or video call. If you have already been assessed, our contractors are continuing to work using all the necessary Covid precautions. If you prefer to delay works to your home, please let us know by contacting customer services on 01483 505050.



Housing Advice Services

If you have a housing query, please refer to our Housing web pages.

If this does not resolve your enquiry, or you are homeless or threatened with homelessness, please contact the Housing Advice Centre by calling 01483 444 244 or emailing housingadvice@guildford.gov.uk.



Building Control

The building control team can still be contacted on 01483 444545 or by email buildingcontrol@guildford.gov.uk. We are carrying out Covid-secure site visits, processing and plan checking building regulations applications, overseeing dangerous structures, processing demolitions notices and competent person scheme records, providing fee quotations and answering general enquiries.  

Please see the Updated Site Operating Procedures from the Construction Leadership Council.

You can still submit a Building Control application online and pay Building Control applications online.



Business advice and support 

Business closures

Our regulatory services team is here to make sure that businesses are following the closure rules. If you have a concern, please email Regulatory Services. Read our  Coronavirus - Legionella guidance for closed premises. 

Business rate payers

Help for business rates payers - Information for business rates payers following the government announced a range of help for businesses to be delivered by us.

Food businesses

Food safety advice takeaway/delivery - Information for food businesses that want to start offering food takeaway and delivery during the Coronavirus period.

Workplace safety

Working safely during coronavirus - business guidance documents to help employers, employees and the self-employed understand how to work safely during the Coronavirus period.

Our Regulatory Services team are here to make sure businesses work safely, so if you have a concern please email Regulatory Services.

Read our Advice for businesses page for more information. 


 

Car parks and parking

Guildford "Glide" park and ride services at Artington, Spectrum and Merrow are open. Onslow is closed. 

Car parks - Parking charges and enforcement are in place for on-street parking and car parks. 

Guildford resident and visitor parking - On-street parking charges and enforcement apply. Permits can only be obtained online or through telephoning Customer Services. Millmead House is closed to all visitors.

Waverley residents' parking permit scheme - Cranleigh, Farnham, Godalming and Haslemere - On-street parking enforcement applies. We are beginning to process new permits and renewals. If your permit has expired, or is due to expire, we will be in touch to explain the next steps.



Crematorium

Please read Temporary arrangements - crematorium and cemeteries for important changes to cremation services, as well  as service availability/office closures.  This also contains the temporary timetable we will be following.

You can also see Coronavirus bereavement advice from Surrey County Council.



Environmental issues

Pest control

Pest control  - this service is operational but with some limits and precautions in place.

Noise

Our noise service is running although we are looking at ways to work without visiting properties. We're still here to offer advice via email and telephone. Please see the Noise nuisance page for further details.

 



Information for private landlords and tenants

Information and advice for private landlords and tenants including housing disrepair issues, urgent and emergency works, tradespersons, moving home and evictions.

House in Multiple Occupation (HMO) Licence

If you have an existing HMO licence that requires work to be completed to the property during the Coronavirus outbreak, please contact 01483 505050 or email regulatoryservices@guildford.gov.uk  and ask to be referred to the Housing Standards Team to discuss your situation. 

Guildford Lettings Accreditation Scheme - You can book onto online accreditation training sessions by following Accreditation 2 Year or Accreditation 5 Year

 



Planning

Please send any enquiries to planningenquiries@guildford.gov.uk. It might take us longer than normal to reply. We currently have limited ability to return phone calls. 

Planning applications can still be submitted. Find out more on the Making a planning application page, including Planning application photo submission guidance

Listed buildings

There may be delays with listed building consent applications during the Coronavirus outbreak. These require detailed site inspections which we are not always able to conduct at present.

Local land charges

Local Land Charges - We are unable to accept Official certified searches through the post or DX, please email your completed search request forms to landcharges@guildford.gov.uk  and pay via our online payment system. 

Personal Search procedures have been amended while you are unable to visit our offices, if you wish to carry out a personal search on a property please email the address of the property and a plan to landcharges@guildford.gov.uk. The Local Land Charges register for the property will then be emailed to you. Please allow three working days for us to respond.

Planning enforcement

Planning enforcement remains a critical function of the council during the Coronavirus period. Please consider whether potential breaches are serious. Before reporting a breach, please check the Planning Portal's Common projects web page which details common householder projects that do not need permission from the Council. The web page also contains guidance on a number of other issues such as advertisements and non-domestic projects

The Government has advised that councils should not enforce breaches of delivery hours where related to movement of key goods - for instance food deliveries. It has also introduced temporary permitted development right for the change of use of pubs/restaurants to provide takeaway services.

Find out more on the planning enforcement page.

Planning pre-application advice

Due to current restrictions we are only able to offer virtual meetings as part of our pre-application advice service until further notice. Please also note that all site visits must be unaccompanied by applicants/agents and will be arranged by appointment only. If you would still like to proceed with pre-application advice, please proceed completing our pre-application online form. Thank you. See the planning pre-application advice page for details.

Planning policy

Please contact planning policy via email at planningpolicy@guildford.gov.uk, we are not able to take phonecalls at the moment.


Armed Services community

We have a icon list of telephone services and helplines [796.83KB] to support those in the Armed Services community.



Community, health and wellbeing

Chantry Wood Campsite is closed.

Community litter picking - We are not enabling any community litter picking at the present time.

Heritage Services - Our buildings (Guildford Museum, The Victorian Schoolroom, The GuildhallGuildford CastleGuildford House Gallery, Wanborough Barn and The Undercroft) have closed in line with government guidance. With the exception of venues that have a seasonal opening programme, we aim to open our Heritage attractions as close to Wednesday 2 December as long as we can ensure the venues remain Covid secure. For the latest updates during this temporary closure, please follow us on www.facebook.com/VisitGuildford.

Playgrounds are open. Please read our safety guidance for playgrounds and play areas.

The Playrangers' after-school sessions are not currently running.

Sports pitch bookings Sports pitches, Astro-turf and tennis courts, trim trails or outdoor gym equipment and multi-use games areas are closed in line with Government guidance. 

Stoke Park - Stoke Park paddling pool, fitness trail and skate park are closed. Stoke Park Gardens and model boating pond are open. 

Hire of public parks and open spaces - All public events have been cancelled until January 2021. Group Fitness Session licence applications are temporarily closed. One-to-one Fitness Session licence applications are open.

The Tourist Information Centre building is closed. For information, please email tic@guildford.gov.uk or call between 10.30am and 3.30pm on 01483 4443.

Farmers' Market - Our next Farmer's Market on Tuesday 1 December has been cancelled. We hope to welcome all of our suppliers back as soon as possible. In the meantime, many local businesses are now offering delivery services so please support these businesses where you can.