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All the information that we currently have is below and we will keep this page updated. If you think you qualify for any of the help listed here, please do not telephone us.  Ways to contact us are listed below if needed. Thanks for your help with this.

Business rate payers - help

Update - List of properties granted discount published (Rate Discounts for Retail, Leisure and Hospitality)

The government announced a range of help for businesses to be delivered by us.  These measures have been evolving.  Information on the current situation and what you can do now to help us help you is below.

Applications for Rate Discount (holiday)

Where we can, we will apply any rate discount (holiday) to your account without application.

Please don't call us

If you think you qualify for any of the help listed here, please do not telephone us.  We don't have any more information and we need to focus on plans to deliver the help.

How we will inform you

We may not be able to issue revised bills or state aid letters immediately.  Instead we will publish a list of property references on our website.  You can find your property reference on your rate demand - on the right, 3rd line down.  This will enable us to get the information to you quickly, whilst protecting your data. 

Already in receipt of Retail Discount? Please do not cancel your direct debit

If you are already in receipt of Retail Discount please do not cancel your direct debit.  This creates additional work for us.  We expect to recalculate your bill during the week of 23 March, so we will not claim the April direct debit.

Update on Rate Discounts for Retail, Leisure and Hospitality - 1 April

On 26 March we updated all the properties that we could identify as qualifying, and confirm that 100% discount has been granted for them.  Where these were due to be paid by direct debit, we can confirm that the direct debit will not be claimed in April.

A list of the property references granted the discount in both PDF and CSV format below (both documents contain the same information), please check that you property reference is included:

icon Properties granted 100% retail discount [107.82KB]

icon Properties granted 100% retail discount [9.99KB]

 You can find your property reference on your original rate demand - on the right, 3rd line down.

Revised bills were issued on 27 March. State aid letters are currently being printed.  Due to the speed with which we have had to make these changes it has not been practical to issue the letters and bills together.

Where the rateable value is under £51,000 ratepayers may also qualify for a separate grant.  We expect to issue these in April.  Please see the grant section below for more information.

Refunds

If you qualify for a retail discount and have already made a payment please email BRates@guildford.gov.uk, putting REFUND and your payer reference and property reference in the subject line.  Provide us with your bank details (name, sort code, account) so that we can arrange a refund. 

Rate Holiday for Non Local Authority Childcare Providers

We currently have no information on this.  Once we have guidance we will try to amend all the accounts that we think meet the criteria. 

Grants for Ratepayers - section updated 1 April

The government has announced grants for ratepayers.  We have received some guidance but are awaiting final clarification.  We anticipate that we will be able to provide a further update here during the week of 6 April.  We expect to pay grants in April.

The indication is that the following grants will be available:

  • £10,000 grants for ratepayers in receipt of Small Business Rate Relief and Rural Rate Relief, where the rateable value is £15,000 or less and the property is not used for personal use.  If you think you may qualify please email BRates@guildford.gov.uk, putting SBR GRANT and your payer reference and property reference in the subject line.  Provide us with your bank details (name, sort code, account).  As we do not have the final guidance we cannot guarantee a payment, and we may not respond until April, but this will help us prepare. 
  • Payments from a Retail, Hospitality and Leisure Business Grants Fund for those who qualified for the Retail Discount on 11 March 2020.  Grants will be £10,000 where the rateable value is £15,000 or less, grants of £25,000 where the rateable value is £15,001 to less than £51,000.  If you think you may qualify please email BRates@guildford.gov.uk, putting GRANTS FUND and your payer reference and property reference in the subject line.  Provide us with your bank details (name, sort code, account).  As we do not have the final guidance we cannot guarantee a payment, and we may not respond until April, but this will help us prepare. 
  • On 23 March the government updated the properties covered and additional information is available here on the government website

Other Difficulties

We will deal with other difficulties experienced by ratepayers on a case by case basis as the impact is not uniform.  Please email BRates@guildford.gov.uk, putting DIFFICULTIES and your payer reference in the subject line.  Please explain your specific difficulties, and we will get back to you as soon as possible.