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All the information that we currently have is below and we will keep this page updated. If you think you qualify for any of the help listed here, please follow the guidance but do not telephone us.  

Business rate payers - help

The government announced a range of help for businesses to be delivered by us. Further information is below.

Grants for ratepayers in receipt of the Expanded Retail Discount or Small Business Rate Relief

The grant schemes that provided eligible ratepayers with grants of £10,000 or £25,000, closed on 28 August 2020.  As at 1 September 2020 we have paid over £22 million on 1640 properties.  Eligible ratepayers can still apply for the Expanded Retail Discount below.

Expanded Retail Discount (holiday)

We have applied this to all the accounts that we can identify and have issued revised bills.  If you have not received a revised bill but believe that your business meets the criteria, please email us with details at BRates@guildford.gov.uk.

To be eligible for the expanded retail discount, the premises should be occupied and wholly or mainly being used:

  1. a. as shops, restaurants, cafes, drinking establishments, cinemas and live music venues,
  2. b. for assembly and leisure; or
  3. c. as hotels, guest and boarding premises and self-catering accommodation.

The Gov.UK business rates retail discount guidance sets out more details, including exclusions, but the underlying factor is that the property wholly or mainly provides goods or services to visiting members of the public.

Rate holiday for non local authority childcare providers

We have rebilled all the nurseries that qualify.

Discretionary grants for businesses

The government allocated us a discretionary fund of £1,111,500.  Our local scheme was open for applications from 5 to 15 June 2020.  All applicants have been contacted and funds distributed.

Other difficulties

We are dealing with other difficulties experienced by ratepayers on a case-by-case basis as the impact is not uniform.  Please email BRates@guildford.gov.uk, putting DIFFICULTIES and your payer reference in the subject line.  Please explain your specific difficulties, and we will get back to you as soon as possible.

Thank you

We have received an extraordinary number of enquiries in recent months.  As a result, we have not always been able to respond as quickly as we would like.  We would like to thank you for your patience during this time.