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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

£500 self isolation payment

Who can get the payment?

If you are an adult living in the Guildford Borough Council area who has been told by NHS Test and Trace to self-isolate, you could be entitled to a self isolation payment.

You must meet the following requirements:

✔ you follow the notification from NHS Test and Trace to self isolate 

✔ you are employed or self-employed

✔ you are unable to work from home and will lose income as a result

✔ you are receiving one of the following benefits:

  • Universal Credit
  • Working Tax Credit
  • Income-related Employment and Support Allowance
  • Housing Benefit
  • Income Support
  • Income based Jobseeker's Allowance
  • Pension Credit

From 16 August 2021, people who are fully vaccinated and who are identified as contacts will no longer be required to self-isolate. This will mean that fully vaccinated contacts are ineligible for Test and Trace Support Payments from 16 August 2021 (unless they test positive, at which point they would become eligible).

From this date, anyone under 18 who is a contact will also be exempt from self-isolation. This will mean that most parents and guardians will be ineligible for Test and Trace Support Payments if their child is identified as a contact, as the child will no longer be required to self-isolate. As children who have tested positive will still be required to self-isolate, their parents and guardians will still be eligible, regardless of whether they are fully vaccinated (as they may need to stay at home and look after their child).

If a young person aged under 25 has been identified as a close contact and they have an Education, Health and Care plan, their parents or guardians may be eligible if they need to stay at home to look after them.

From 8 March 2021, the Test and Trace Support Payment scheme (TTSP) is being extended to parents and guardians who are not legally required to self-isolate, but who need to take time off work to look after a child or young person who is self-isolating. Applicants will need to satisfy the other eligibility criteria for the main scheme or the discretionary scheme to receive the payment.

Applicants must meet all the criteria below:

  • they are the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person's self-isolation period
  • they are employed or self-employed
  • they cannot work from home while undertaking caring responsibilities and will lose income as a result. Parents who currently work from home cannot receive the payment
  • they meet all the other means-tested eligibility criteria for a Test and Trace Support Payment or for a discretionary payment
  • their child or young person: is aged 15 or under (or 25 or under with an Education, Health and Care Plan (EHC)) and normally attends an education or childcare setting
  • has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19

Applications from members of the same household

Parents and guardians who are not legally required to self-isolate can make one application per household for the child or young person's self-isolation period.

Applications made after someone's period of self-isolation has ended

Claims made by parents and guardians can be made up to six weeks (42 days) after the child or young person's first day of self-isolation. For example, if a child or young person was told to self-isolate on 8 March, their parent or guardian must apply by 19 April.

Applicants will need to provide either:

  • the child's eight-digit NHS Test and Trace ID number. This is for parents and guardians of children or young people who have received a notification directly from NHS Test and Trace telling them to self-isolate

or

  • a communication from the child or young person's education or childcare setting confirming that they have to self-isolate. This is for parents and guardians of children or young people who have been told to self-isolate by their education or childcare setting because they have been identified as a close contact of someone who has tested positive

or

  • a screenshot of a young person's NHS COVID-19 App notification telling them to self-isolate and evidence that the young person has an Education, Health and Care Plan. This is for parents or guardians of young people aged 16-25 who have additional support needs and who have been notified to self-isolate by the NHS COVID-19 App

We cannot accept applications without at least one of the three pieces of supporting evidence listed above.

Who cannot get the payment?

You will not be eligible for the scheme if you:

✗ are quarantining after travelling abroad (unless you test positive)

✗ continue to receive full wages while you self-isolate

✗ can work from home during a period of self-isolation

✗ are no longer required to self-isolate

✗ have not received a notification from NHS Test and Trace telling you to self-isolate

Apply for self isolation payment

You will need the following information to complete the form:

  • the account ID you have received from NHS Test and Trace and an image of the notification
  • your National Insurance number
  • details of your qualifying benefit
  • a copy of your latest bank statement. The bank statement should be one issued in the past two months. It must show proof of earnings if you are not submitting payslips
  • proof of employment, such as a payslip
  • proof of self-employment if you are self employed. This could include:
    • a recent business bank statement (within the past two months)
    • most recent set of accounts
    • evidence of self-assessment returns
  • contact details for your employer
  • any information from your employer confirming that you cannot work and will get a reduced income

Apply for £500 payment

Apply for someone else 

You can apply on behalf of someone else. The £500 payment must be paid into a bank account in the name of the person for whom the application is being made.

If you applied on behalf of your parent, the payment will be made into your parent's bank account.

Unable to fill out the form?

If you can't access the form yourself and family or friends are unable to help you, call 01483 505050.

Making a valid claim

You could be prosecuted if you have manipulated or lied about your claim to get these payments.

This includes failing to self-isolate, which puts others at risk. Any payment made as a result of fraud may have to be repaid, as may any grants paid in error.

The government is supporting us to make the necessary checks to ensure payments can be verified and have been made correctly.

If you have been told by NHS Test and Trace to self-isolate, you are required by law to do this.

Discretionary payments

We have a discretionary payment scheme for exceptional cases. This is for cases that do not meet the main Test and Trace Support payment scheme. Icon for word Read about our detailed scheme. [76.83KB]

Single full-time students will not generally qualify for benefit. They will not be entitled to a discretionary payment, even if they have applied. 

Applying for benefit to access Discretionary Test and Trace support is also ineligible.

Apply for Discretionary Test and Trace payment

Data sharing

To administer this scheme, we will share information you give us with the Department for Work and Pensions (DWP) and HM Revenue & Customs (HMRC).

We will also access part of your records contained in NHS Test and Trace data system. These are known as CTAS and DWP records and used to confirm your eligibility for this scheme of payment.

We may also use the information we hold about you for the prevention and detection of fraud. Where the law permits, we will share information with other state bodies for auditing, statistical purposes and for administering public funds. We will not share your information with third parties for marketing purposes.

When will I receive the payment?

If you qualify and provide all the information we have asked for, we will aim to pay you within three working days of validating your application.

A £500 payment will be made to your bank account. This will be the same account you showed us a statement for. We will email you to confirm the payment.

If you are overdrawn

If you are overdrawn and don't want your bank to use the payment to reduce your overdraft, tell the bank to use the payment to pay for something else. This is called right of appropriation. Find out about this on our making an appropriation of funds order page.

How many payments can be made?

People in the same household can each apply to receive the payment, if they each meet the criteria.

You can claim more than once, if you are told to self-isolate more than once. You must meet the criteria each time, and your periods of self-isolation must not overlap.

Tax and benefit

These payments will be subject to income tax, but they will not be subject to National Insurance Contributions (NICS). We won't include this payment if we need to calculate any other benefits you might be entitled to. This includes calculating entitlement to Universal Credit.

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