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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

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Apply or amend a garden waste collection

New customers

You will receive:

  • 240 litre brown bin
  • Fortnightly collection (25 collections) not including the two weeks over the Christmas period

Please note:

  • Your application is valid from 29th March 2021 to the 25th March 2022. A charge of £41 per bin is made for the year, regardless of the date of joining the scheme
  • Refunds will not be issued if you cancel your subscription during the year
  • You will need to provide an email address when you make your payment
  • Your bin should be ready at 6.30am at your collection point on the day of collection. It should not weigh over 50kg. 

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