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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

£500 self isolation payment

Who can get the payment?

If you are an adult living in the Guildford Borough Council area who has been told by NHS Test and Trace to self-isolate, you could be entitled to a self isolation payment.

You must meet the following requirements:

✔ you follow the notification from NHS Test and Trace to self isolate 

✔ you are employed or self-employed

✔ you are unable to work from home and will lose income as a result

✔ you are receiving one of the following benefits:

  • Universal Credit
  • Working Tax Credit
  • Income-related Employment and Support Allowance
  • Housing Benefit
  • Income Support
  • Income based Jobseeker's Allowance
  • Pension Credit

From 16 August 2021, people who are fully vaccinated and who are identified as contacts will no longer be required to self-isolate. This will mean that fully vaccinated contacts are ineligible for Test and Trace Support Payments from 16 August 2021 (unless they test positive, at which point they would become eligible).

From this date, anyone under 18 who is a contact will also be exempt from self-isolation. This will mean that most parents and guardians will be ineligible for Test and Trace Support Payments if their child is identified as a contact, as the child will no longer be required to self-isolate. As children who have tested positive will still be required to self-isolate, their parents and guardians will still be eligible, regardless of whether they are fully vaccinated (as they may need to stay at home and look after their child).

If a young person aged under 25 has been identified as a close contact and they have an Education, Health and Care plan, their parents or guardians may be eligible if they need to stay at home to look after them.

From 8 March 2021, the Test and Trace Support Payment scheme (TTSP) is being extended to parents and guardians who are not legally required to self-isolate, but who need to take time off work to look after a child or young person who is self-isolating. Applicants will need to satisfy the other eligibility criteria for the main scheme or the discretionary scheme to receive the payment.

Applicants must meet all the criteria below:

  • they are the parent or guardian of a child or young person in the same household and need to take time off work to care for them while they self-isolate. This is limited to one parent or guardian per household for the child or young person's self-isolation period
  • they are employed or self-employed
  • they cannot work from home while undertaking caring responsibilities and will lose income as a result. Parents who currently work from home cannot receive the payment
  • they meet all the other means-tested eligibility criteria for a Test and Trace Support Payment or for a discretionary payment
  • their child or young person: is aged 15 or under (or 25 or under with an Education, Health and Care Plan (EHC)) and normally attends an education or childcare setting
  • has been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19

Applications from members of the same household

Parents and guardians who are not legally required to self-isolate can make one application per household for the child or young person's self-isolation period.

Applications made after someone's period of self-isolation has ended

Claims made by parents and guardians can be made up to six weeks (42 days) after the child or young person's first day of self-isolation. For example, if a child or young person was told to self-isolate on 8 March, their parent or guardian must apply by 19 April.

Applicants will need to provide either:

  • the child's eight-digit NHS Test and Trace ID number. This is for parents and guardians of children or young people who have received a notification directly from NHS Test and Trace telling them to self-isolate

or

  • a communication from the child or young person's education or childcare setting confirming that they have to self-isolate. This is for parents and guardians of children or young people who have been told to self-isolate by their education or childcare setting because they have been identified as a close contact of someone who has tested positive

or

  • a screenshot of a young person's NHS COVID-19 App notification telling them to self-isolate and evidence that the young person has an Education, Health and Care Plan. This is for parents or guardians of young people aged 16-25 who have additional support needs and who have been notified to self-isolate by the NHS COVID-19 App

We cannot accept applications without at least one of the three pieces of supporting evidence listed above.

Who cannot get the payment?

You will not be eligible for the scheme if you:

✗ are quarantining after travelling abroad (unless you test positive)

✗ continue to receive full wages while you self-isolate

✗ can work from home during a period of self-isolation

✗ are no longer required to self-isolate

✗ have not received a notification from NHS Test and Trace telling you to self-isolate

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