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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Our website is in beta testing. To find out what that means and to give us feedback, please visit our beta website page.

Accessibility

Accessibility Statement

Our website is for everyone and we strive to make it easy to:

  • find with a search engine
  • find your way around
  • read and understand (see text accessibility for further information)

We try to:

  • use friendly language
  • make it easy to contact the correct person directly if you need to
  • use links with meaning i.e. 'transport pages' rather than 'click here'
  • tell you when we are going to make a link open a new browser window
  • let you know when we are linking to a PDF (see PDF accessibility for further information)

We try to avoid using:

  • jargon
  • complicated wordy sentences and paragraphs
  • images that make pages load slowly

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