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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.


PDF Accessibility

We prefer not to use PDF files on our website, our preferred method of publishing information is in html (webpage) format.

The accessibility of PDF files has improved in recent years. However, they can still be difficult to access if they are not structured correctly. We structure all new PDF files on our site so they can be read by assistive technologies such as screen readers. Next to each link we also provide file size information (which will indicate how long the file will take to open).

Due to legal reasons we are required to keep certain PDF files on our website for several years. These archive files may not meet accessibility guidelines. If you do come across a document on the website that you are unable to view please Contact us and where at all possible we will supply the file in an accessible format.

To read PDF files you will need a copy of Adobe Acrobat Reader. The Acrobat Reader software is available for downloading free of charge. Download Adobe Acrobat Reader