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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

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Apply for or renew a private hire vehicle licence

What you need to know

  • private hire vehicles may only be booked in advance
  • they are identified by signs on the side of the vehicle, giving details of their licence number, and a red licence plate on the rear
  • vehicles must not be the same colour as a Hackney Carriage, or have a roof sign
  • fares should be agreed at the time of booking
  • a taximeter may be used
  • CCTV in licensed vehicles (from April 2023)
  • emissions standards for licensed vehicles
  • a suitability test for vehicle proprietors
  • a transparent policy on executive hires

Licences for PHVs will only be granted to vehicles that meet the requirements. Please read our Icon for pdf updated taxi policy 2021 [1.46MB] before starting your application.

Once the vehicle is licensed as a private hire vehicle, it may only be driven by a driver holding either a private hire drivers licence or a dual Hackney Carriage/private hire driver's licence issued by the council, even when the vehicle is off duty. 

The vehicle must also maintain its appearance as a private hire vehicle, including displaying any signage and plate.

We offer pre-application advice on this licence.


Private Hire Vehicles 

Fee for 2020/21

Private Hire Vehicle (new/renew)


Private Hire Vehicle Change


Private Hire temporary vehicle (3 months)


Replacement Vehicle Licence Plates


Private Hire Vehicle signs (pair)


Vehicle Test