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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.


Web Standards

This website was relaunched in 2021 with a new design that aimed to address the issues the previous council website had with meeting the new web accessibility regulation. The website content works with assistive technologies, such as screen readers or text only browsers. 

MyGuildford Portal

The MyGuildford portal is part of the website but uses different technology. There are some known accessibility issues which we have a plan to resolve by the end of 2021.

Past planning consultations

Our planning policy consultation pages may be harder to read. We have left them as they are because they are a part of the historical record. We are working to make future consultations easy to read. If you need any help with past consultations, please contact

Guildford HomeChoice

Our choice based letting website has some known accessibility issues. This website will be replaced by a new, accessible site by September 2021.

Using different devices

You can find out more about using websites with a range of devices, in the My Computer My Way's guide to using assistive technologies.