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Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Council tax support changes 2021/22

In December 2020, we made changes to the council tax support scheme. The changes started on 1 April 2021. Those most in need are still able to get up to 100% support for their council tax. The changes will only affect working-age applicants.

The changes to the relief we provide from April 2021 are below:

  • we increased personal allowances and premiums, to ensure that the help we give does not reduce due to inflation
  • we increased non-dependant deductions to reflect an expectation that non-dependants living in the household contribute more to household expenses each year
  • we increased the minimum income floor for self-employed claimants to ensure the rule remains simple to understand.  To maintain fairness and clarity we increased the national minimum wage to the level current at 1 January, before the scheme started. If you are self-employed, we will calculate your earnings using the higher figure of your actual income or the national minimum wage rate for your age.  The rules of our scheme assume you work 35 hours per week
  • we will remove the Band E restriction for 2021 only

Currently the maximum award that a person living in a band E property can receive is capped at the band D charge.  Removing the cap will enable us to provide taxpayers with more help. We will continue to help those affected by the changes through our discretionary hardship fund.

The rules of the council tax support scheme for those of pension age are statutory and applied under legislation.

Find out more about the scheme here: Icon for pdf 2021 Local Council Tax Support working age scheme [779.01KB].

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