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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Our website is in beta testing. To find out what that means and to give us feedback, please visit our beta website page.

Coronavirus: How we'll protect you at polling stations

We're putting arrangements in place to help you stay safe at the polling station; you can expect many of the measures you've become used to in shops and banks over recent months, such as hand sanitiser, floor markings and face masks.

But you also have the option to apply to vote by post or by proxy.

Personal protective equipment

  • Polling staff will be provided with hand gel
  • Polling staff will be seated behind screens
  • Polling staff will be provided with visors and face masks to be used whenever staff are not seated behind a screen
  • Voters should wear a face covering inside the polling place, unless exempt

Cleaning, hygiene and hand washing

  • Polling places will be cleaned before polling day
  • Polling staff will regularly clean contact surfaces throughout the day (e.g. polling booths, door handles, ballot pencils). Cleaning products and gloves will be provided
  • Polling staff will be provided with separate bin bags for disposal of quarantine waste (e.g. used face masks, gloves or cleaning wipes)
  • Voters must use the hand gel provided before entering the polling place
  • Voters will be asked to bring their own pen or pencil to use on polling day

Social distancing

  • Most polling stations will have a one-way system
  • Training for staff will be delivered online to reduce contact with others before polling day


  • Entrance / exit doors (excluding internal fire doors) and windows will be kept open to ensure the polling station is well ventilated.

COVID Marshalls

A poll clerk will be designated at each polling place to:

  • ask voters to clean their hands and wear a face covering
  • clean contact surfaces throughout the day
  • maintain social distancing
  • manage queues