Toggle menu


Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Support available for vulnerable residents

We are continuing to support vulnerable residents through our Community Helpline as Coronavirus (Covid-19) restrictions begin to ease.

In line with government guidelines which saw the end of shielding for those most at risk at the start of April, our food parcel and prescription delivery services have now ended, but our Community Helpline is still open for residents who have any questions relating to Coronavirus (Covid-19) support. 

Since the start of the pandemic we have delivered almost 6,400 food parcels and 1,177 prescriptions across the borough. Our Spectrum Leisure Centre also hosted Surrey County Council's food parcel distribution hub. 

All vulnerable residents who we have been supporting with these services have been put in touch with local charities and food banks who can continue to support them. 

Director of Service Delivery, Ian Doyle says: 

"Supporting our most vulnerable residents is at the heart of everything we do and we are still here to help. We understand that many vulnerable people have relied on our food parcels. It has been such a difficult period for many of our residents, especially those who have had to shield. Although we are stopping this service, we are still here to help our vulnerable residents by putting them in touch with local food banks and charities."  

Ian Doyle adds: "If you feel worried about the end of our food parcel and prescription delivery service, please get in touch by calling our Community Helpline on 01483 444400. Our Helpline is still available for residents who have any questions or need support." 

Alternative support for residents includes the North Guildford Food Bank, who have branches in Park Barn, Bellfields and Merrow and are supporting individuals and families with food. For more information, including opening hours, please visit their website:

The Salvation Army are also running food banks, supporting residents who live alone, offering counselling and working with NHS isolation units. You can email them via:

To find your nearest food bank, visit:

Published Friday 30 April