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Access our services using MyGuildford

Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Save money on your fuel bills with Green Jump grant

Residents can again save money on their energy bills with a 'Green Jump Surrey' grant of up to £15,000.  

The Green Homes Grant, provided by central government and Surrey County Council, helps eligible owner-occupied households to improve the energy efficiency of their homes.  

Lead Councillor for Climate Change, Cllr Jan Harwood says:  

"This is a grnat initiative that will help improve air quality by reducing carbon emissions whilst also helping residents to save money. So far, more than 500 Surrey residents have signed up to make their homes warmer and more energy efficient and cut their energy bills." 

Eligible owner-occupied households can use the funding to install energy efficiency improvements including loft, solid wall, cavity wall, park home and underfloor insulation, to keep their home warm. Air source heat pumps, solar hot water systems and solar photovoltaics can also be funded in addition to insulation works, to further help save on energy bills and reduce carbon emissions. 

Funding is available to those living in a hard-to-heat home and who are either in receipt of a means-tested benefit or have a total household annual income of less than £30,000. To find out if you are eligible for a grant, call 0800 783 2503 or visit

Cllr Harwood adds: "Since we declared a climate change emergency in 2019, we have made positive steps forward in reducing our own carbon emissions and recently installed new solar panels at our Millmead House offices and Farnham Road car park. Tackling Climate Change is one of our key priorities and we remain committed to becoming a carbon-neutral borough by 2030." 

The scheme is being run by Action Surrey on behalf of local authorities.  

Published Friday 14 May.