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Due to high levels of service requests and applications, our phone lines are much busier than usual. The quickest and easiest way to access our services is by registering for an account at MyGuildford or visiting our self service pages. You can report an issue, make requests and track progress, pay your bills and apply for key services at any time.

Get the latest government advice about coronavirus. Advice for local residents and business can be found on our coronavirus information page.

Transform family walks into mini adventures

Join us on a fantastic family adventure through our historic town centre and beautiful countryside with Guildford's new Secret Stories mobile app. 

Created in partnership with Ordnance Survey, the app brings the town to life with fascinating facts on our unique 'Guildford's Golden Nuggets' interactive walking tour. 

Lead Councillor for Economy, Cllr John Redpath says:

"The app is available now and could be a great way to get out and about this half term, to learn more about Guildford and have some fun along the way. The Secret Stories app is suitable for all ages and has many more walking tours right across the country. 

"It is user-friendly with simple maps to follow for the whole family. You could enjoy a self-guided tour and stop off midway through for a picnic in one of our award-winning parks and green spaces." 

Cllr Redpath adds:

"Guildford has such a rich history. In our town centre alone we have the Castle and Allen House Grounds, and our museum, just off the High Street, is free to visit."

The app is available for both Android and iOS smartphones by searching 'Secret Stories' in Google Play and the Apple App Store. You can either search for stories in the Guildford area or the app will suggest stories based on your location. 

The walk starts at Guildford Railway Station and takes you along the River Wey, though the castle grounds and up to our historic High Street. You'll hear and see snippets from Guildford's past brought to life, including the tale of how Guildford got its name and more quirky claims to fame. 

Ordnance Survey's Secret Stories uses pictures and audio to bring towns to life with interactive family activities and challenges. Routes are marked by simple red dots to make sure you don't get lost, and once downloaded you can enjoy a walk as many times as you want.  

Residents and visitors can also get involved and add their own 'secret stories' and walking tours by using the app's Community Stories feature.

We hope to add more special walks later this year to showcase more of our beautiful borough.