Council housing - services for tenants

We manage approximately 5,150 properties across the borough. It is important to us that our tenants are actively engaged in the way we run our service and work in partnership with us to create successful and attractive neighbourhoods where people are proud to live.

To apply for a council home in Guildford you need to join the Housing Register.

Tenant involvement

We have a Tenants Advisory Group (TAG) that is run by current tenants who help us monitor our performance as your landlord. They are always keen to engage with fellow tenants, so get in touch with them on 01483 444303 and have your say. TAG meets every month at 10am at our offices and you are welcome to come along. Minutes of the latest TAG meeting can be found below.

TAG Minutes 24 January 2019 [21.69KB]

TAG meeting dates

All meetings run from 10am to 12 noon in Meeting Room 6 (Hurtmore) at Guildford Borough Council offices, Millmead, Guildford GU2 4BB.

Thursday March 21 - officers' meeting

Thursday April 25* - workshop

Thursday May 16 - officers' meeting

Thursday June 20 - workshop

Thursday July 18 - officers' meeting

August - no meeting

Thursday September 19 - officers' meeting

Thursday October 24* - workshop

Thursday November 21 - officers' meeting

December - no meeting

*Fourth Thursday of the month for these meetings only (due to availability of the room).

We also keep in touch with our tenants via our magazine Contact Point. Take a look at the summer edition of our Contact Point newsletter [4.69MB] as well as our Contact Point Annual Report [96.9KB] for last year.

Follow our Project Aspire Facebook page to find out about our latest community events.

Information for Council tenants

How to pay rent

It is very important that you keep up to date with your rent payments. For more information on how to pay your rent and how your rent is calculated see our Council Housing Rent page.

How to report a repair for your council home

Take a look at our Repairs and Services Guide for Tenants. [170.45KB]

There are various ways that you can report a repair for your home.

You can:

Report online
Email us - repairs@guildford.gov.uk
By phone - call 01483 444222 (please call this number if your repair is urgent)

Other services

Our Neighbourhood and Housing Management Team offers a wide range of services and resources for our tenants including adapted housing and garage hire.

For any other enquires to do with your tenancy, please give us a call on 01483 444257.

Council housing rent

Adapted housing

Find out about adapted housing.