Due to government restrictions and advice we are now only able to come out for emergency, priority essential and urgent repairs. We can't book any other appointments now, please check back in late April.

Emergency/priority essential/urgent repairs only - please email repairs@guildford.gov.uk or call 01483 444222 during weekdays and 01483 532122 evenings/weekends. For everyone's safety we'll be asking you if:

You or anyone in the house feel unwell with a fever, cough or flu like symptoms
You or anyone in the house has been in contact with a person with a confirmed case of Coronavirus, or are self-isolating?

Council housing - services for tenants

We manage approximately 5,150 properties across the borough. It is important to us that our tenants are actively engaged in the way we run our service and work in partnership with us to create successful and attractive neighbourhoods where people are proud to live.

Apply for a council home

To apply for a council home in Guildford you need to join the Housing Register

Pay council rent

It is very important that you keep up to date with your rent payments. For more information on how to pay your rent and how your rent is calculated see our Council Housing Rent page.

Repairs - report a problem with your council home

Take a look at our Repairs and Services Guide for Tenants. [170.45KB]

You can report a repair:

Report online
Email us - repairs@guildford.gov.uk
By phone - call 01483 444222 (please call this number if your repair is urgent). Outside of office hours please call 01483 532122.

Tenant involvement

We have a Tenants Advisory Group (TAG) that is run by current tenants who help us monitor our performance as your landlord. They are always keen to engage with fellow tenants, so get in touch with them on 01483 444303 and have your say. TAG meets every month at 10am at our offices and you are welcome to come along. Minutes of the latest TAG meeting can be found below.

TAG Minutes January 2020 [30.65KB]

TAG meeting dates for 2020

All officers' meetings run from 10am to 12 noon in Meeting Room 6* at Guildford Borough Council offices, Millmead, Guildford GU2 4BB, and all workshops from 10am to 12 noon at the Park Barn Centre.

Thursday April 16 - workshop
Thursday May 21 - officers' meeting
Thursday June 18 - workshop
Thursday July 16 - officers' meeting
August - no meeting
Thursday September 17 - officers' meeting
Thursday October 15 - workshop
Thursday November 19 - officers' meeting
December - no meeting

We also keep in touch with our tenants via our magazine Contact Point. Take a look at the winter edition of our Contact Point newsletter [4.69MB] as well as our Contact Point Annual Report [96.9KB] for last year.

Follow our Project Aspire Facebook page to find out about our latest community events.