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Disruption to water services

If you live in GU5 or GU6 you may be experiencing low water pressure or shortages. Visit Thames Water for updates and advice.

Financial help for businesses during coronavirus

Mandatory and Discretionary COVID Grants

Previous grant schemes have closed and payments made. We are carrying out post payment work as required by the government.


COVID-19 Additional Relief Fund (CARF)

The government has given us a fixed sum of money to provide rate reductions for 2021.This is to support businesses:

  • affected by the pandemic
  • that are ineligible for existing support linked to business rates

We ran a scheme earlier in the year for properties with a rateable value of £100,000 or less. We are now running a further scheme for properties with a rateable value over £100,000 but no more than £200,000. Read our full Guildford COVID-19 Additional Relief Fund 2021 scheme. (PDF) [234KB]

Who is eligible

Ratepayers who are not eligible for the Expanded Retail and Nursery Discounts for 2021 and meet all the scheme criteria.

What is the criteria

The property must:

  •  have been in the rating list on the 15 December 2021
  • be occupied for the period of the relief
  • still have a charge after other reductions have been applied
  •  not qualify for the Expanded Retail or Nursery Discounts
  •  not be occupied by people who work for the: NHS, Post Office, government department or agency, parish council, district council, unitary council
  • have a rateable value over £100,000 but no more than £200,000 for the period of the award. If the rateable value varies during 2021 to 2022 the property will be eligible for any period when this criterion is met

The property description on the Valuation Office Agency rating list (and displayed on the rate demand) must either:

Begin with:

  • office(s)
  • workshop
  • warehouse (unless the complete description indicates another use)
  • store(s) (unless used for retail purposes)
  • factory
  • bank or shop and is used for financial services (SCat Code 21)
  • kennel(s), cattery(ies), animal, dog, vet or veterinary
  • bus station or garage or


  • brewery, bakery or winery (unless used for retail purposes)
  • vehicle repair or tyre or

Be on the following list:

  • abattoir and slaughter house
  • business unit and premises
  • concrete batching plant and premises
  • educational centre and premises (not owned by a local authority)
  • gas field and premises
  • leachate treatment plant and premises
  • meeting room and premises
  • narrowboat basin and premises
  • performance venue and premises
  • portacabin and premises
  • radio station and premises
  • recording studio and premises
  • recording studios
  • secondary aggregate processing plant and premises
  • site offices and premises

The ratepayer must

  • not be in administration, insolvent or with a striking off notice issued against it
  • be eligible under the subsidy control rules (see Appendix 1 in the full scheme)
  • have been trading before the pandemic
  • have been affected by COVID-19 and unable to adapt. They should provide a statement of how their income has been affected by the pandemic. Supported by evidence from their management accounts or bank statements. To show that their income is significantly less. We expect that the comparisons will be between pre pandemic August 2019 to January 2020. And the same period in 2021 to 2022, August 2021 to January 2022
  • not have advised us that they were liable for the property after 1 April 2022 (except for changes relating to March 2022)
  • provide a completed application form

How much is the reduction

A reduction of between 30 to 70 percent. The actual amount depends on the number of eligible applications.

When to apply

You need to apply by 5pm on Friday 26 August 2022.

How to apply

All applications must be via our online application form. To make an application you will need:

  • your rate demand
  • one of the following:
  • Company Registration Number
  • VAT Registration Number
  • Self-Assessment/Partnership Number
  • National Insurance Number
  • Unique Taxpayer Reference
  • Registered Charity Number
  • evidence from your management accounts or bank statements that income is significantly less. We expect that the comparisons will be between pre pandemic August 2019 to January 2020. And the same period in 2021 to 2022, August 2021 to January 2022
  •  information on any funds provided under subsidy rules for your business. If it is a part of a larger group your business, the holding company and any other subsidiaries

Apply for COVID-19 Additional Relief Fund (CARF)