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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

Emergencies

emergencies

Emergency contact telephone numbers

During office hours, you can contact us on 01483 505050.

Outside office hours, please use the following emergency numbers:

  • Out of hours emergencies: 01344 949371  
  • Flooding and sandbags: 01344 949371  
  • Emergency housing repairs (Council tenants): 01483 532122
  • Homelessness/emergency housing situations: 01483 517898
  • Environmental health and stray dogs: 01344 949371
  • Car parks: 0800 917 6655
  • Park rangers: 07880 784947

Advice for severe weather

For the latest information and guidance during severe weather.

Find out what to do in a power cut or utility failure

Find out how to prepare for a power cut and what to do if there is a gas-related emergency.

Community group action

Information to help you set up a Community Resilience Group in your area.