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Postcode search currently unavailable on some of our online forms

We're experiencing technical issues with the postcode search feature on some of our online forms. Our online forms are still working as normal. You'll need to enter your address manually. We are working hard to fix this and apologise for any inconvenience.

Accessibility statement for Guildford Borough Council

This accessibility statement applies to the following websites in the Guildford Borough Council digital estate:

These websites are run by Guildford Borough Council. We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We are aware of some issues that may affect the accessibility of some parts of the website:  

  • forms may be difficult for screen reader users to engage with
  • images and videos may not be clearly described
  • links and buttons may be difficult for some users to perceive
  • some buttons and are not announced in a useful way by the screen reader

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email: webteam@guildford.gov.uk
  • call: 01483 505050

We'll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact us:

  • email: webteam@guildford.gov.uk
  • call: 01483 505050

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Guildford Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

These websites are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to 'the non-compliances and exemptions' listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Page design

Links are only distinguished by a change in colour, which may be imperceivable to people with visual impairment or colour blindness. This fails WCAG success criterion 1.4.1 (Use of Colour).

We plan to provide an additional visual indication (e.g. an underline) to show that text is a link by October 2022. Any new links with follow this new convention.

Colour contrast is insufficient in places making it hard from some people to read content or perceive graphics on our website. This fails WCAG success criteria 1.4.3 (Contrast (Minimum)) and 1.4.11 (Non-text contrast).

We plan to change all colours that do not pass contrast requirements by October 2022. Any new colours will be tested for compliance before being used on the website.

Text spacing cannot be increased in some places on the site, which may be an issue for users who need to manipulate how the text is displayed. This fails WCAG success criterion 1.4.12 (Text Spacing).

We plan to review the design of pages where text cannot be resized to ensure this problem is resolved by October 2022.

Multimedia content

Image alt text is not used correctly in places across out sites. This will make it difficult for some users to access the content displayed in images. This fails WCAG success criterion 1.1.1 (Non-text content).

We plan to add descriptive alt text to all informative images and remove alt text from decorative images by October 2022.

Videos on the Shaping Guildford website are missing captions so will be inaccessible to D/deaf users. This fails WCAG success criterion 1.2.2 (Captions).

We plan to add captions to videos that require them by October 2022.

Videos on the Shaping Guildford website are missing text alternative or audio description so will be inaccessible to blind users. This fails WCAG success criterion 1.2.3 & 1.2.5 (Audio Description and Media Alternative.)

We plan to add audio description to videos that require them by October 2022.

Page structure

Heading elements are not always used correctly, which can make it difficult for some users to discern the structure of the webpage. This fails WCAG success criterion 1.3.1 (Info and relationships).

We plan to review and update all heading elements to ensure they are used correctly by October 2022. Any new pages will use heading elements correctly from creation.

The websites do not use ARIA page landmarks correctly, which can make it difficult for some users to discern the structure of the webpage. This fails WCAG success criterion 1.3.1 (Info and relationships).

We plan to review and update page landmarks to ensure they are used correctly across the site by October 2022.

Pages with tables on some websites do not reflow when at high browser magnification, which means people with visual impairments may be unable to access some content. This fails WCAG success criterion 1.4.10 (Reflow).

We plan to fix these reflow issues by October 2022.

Our PCN portal is currently missing a lang attribute so some screen reader users may have issues using our site. This fails WCAG success criterion 3.1.1 (Language of page)

We plan to add a lang attribute to our web pages by October 2022.

There are a number of parsing issues across our websites that may impact how assistive technology works with the pages. This fails WCAG success criterion 4.1.1 (Parsing).

We plan to resolve these parsing issues by October 2022.

Navigation, links and buttons

Some key page elements are not keyboard operable so will be inaccessible to non-mouse users. This fails WCAG success criterion 2.1.1 (Keyboard).

We plan to make all page elements keyboard operable by October 2022.

There is currently no ability to bypass repeated blocks of navigation with a 'skip to content' link on most of our webpages. On pages where it does exist, it is not always visible. This fails WCAG success criterion 2.4.1 (Bypass blocks).

We plan to add a visible skip to content link to our website by October 2022.

The purpose of links is not always clear from the text alone, which will affect screen reader users when they list links. This fails WCAG success criterion 2.4.4 (Link Purpose (In Context)).

We plan to change all links so they are meaningful without the context of the surrounding text by October 2022. Any new links added will also have clear purpose

On the Shaping Guildford website keyboard focus is not always visible. This makes it hard for keyboard users to identify which part of the site is active and fails WCAG 2.1 success criterion 2.4.7 (focus visible).

We plan to make the focus visible across the site by October 2022.

On the Shaping Guildford website, some page functionality requires a path-based gesture. This may be difficult for some users to execute and fails WCAG success criterion 2.5.1 (Pointer Gestures).

We plan to review this functionality and provide an accessible alternative by October 2022.

Some of our buttons are missing programmatic labels so will be announced in an unhelpful way by a screen reader. This fails WCAG success criterion 4.1.2 (Name, Role, Value).

We plan to add programmatic labels to all buttons by October 2022. Any new buttons will be added with programmatic labels as standard.

Interactive forms

Some forms field are missing programmatic labels, or the labels are not associated with the interactive page element, so the labels are not announced in a useful way by a screen reader. This fails WCAG success criteria 4.1.2 (Name, Role, Value), 1.3.1 (Info and relationships) and 3.3.2 (Labels or Instructions)

We plan to add programmatic labels to our form fields by October 2022. Any new forms will be developed with appropriate labels.

The error messaging on the jobs portal is not described in text. This fails WCAG success criterion 3.3.1 (Error Identification).

We plan to add descriptive error messaging to the jobs portal by October 2022.

The error messaging on some of our forms is generic and does not describe how to correct the error. This fails WCAG success criterion 3.3.3 (Error suggestion)

We plan to change our error messaging so it accurately describes the issue and how to fix it by October 2022. Any new forms will be added with descriptive error messaging.

The error messaging on our forms is not announced by the screen reader so blind users will be unaware an error has occurred. This fails WCAG success criterion 4.1.3 (Status Message).

We plan to make the error messaging assertive by October 2022.

The is no financial error prevention on our PCN portal that allows users to review and change their details. This fails WCAG success criterion 3.3.4 (Error Prevention).

We plan to add an error prevention mechanism to this form by October 2022.

Disproportionate burden

Some of the issues above are present on the following parts of our website.

The pages are built and hosted through third party software and 'skinned' to look like our website. As a result, we have limited ability to make direct changed to these pages to resolve the accessibility issues. 

We have assessed the costs of moving to a new, more accessible system and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

We have engaged the providers of these websites to ask them to fix the issues identified. When we come to reassess the suppliers we use we will also make accessibility a key criteria for any third party we engage with in the future.

Content that's not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 21 March 2022. It was last reviewed on 21 March 2022.

This website was last tested on 17 February 2022. This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.