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Our payment system will be unavailable from 5:30pm

You'll be unable to make payments to us from 5:30pm Wednesday until 1pm Thursday 16 October. This is for essential maintenance with our payment provider. We apologise for any inconvenience.

I want to make a complaint about Planning Services

Planning Services are committed to fully complying with all the relevant legislation concerning the treatment of your personal information.

In the first instance, please contact the relevant team who will try to help you:

Planning Enquiries -  planningenquiries@guildford.gov.uk

Building Control -  buildingcontrol@guildford.gov.uk

Planning Policy - planningpolicy@guildford.gov.uk

However, if you believe we have got something wrong, please contact Guildford Borough Council via our Complaints and Compliments Form and we will be happy to investigate your complaint.