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Water supply issues in the GU1, GU2, GU4 and GU5 areas

Thames Water has reported residents in postcode areas GU1, GU2, GU4 and GU5 could be experiencing water supply issues. This is due to a power outage across the area. All sites are now back online but customers may still temporarily experience no water or low pressure. 

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Apply for planning permission

Current measures

Due to the coronavirus outbreak, we've made some changes to the application process:

Site visits

We are conducting site visits. Please make sure you're unaccompanied and follow social distancing rules with our offices to provide access to properties and gardens. 

Site notices

We'll also send site notices to you or your agent by email. Send a dated photo showing you've put the notice on display to the officer. If you're unable to display the notice, contact us on 01483 505050. We'll still send neighbour notifications by post.

We'll operate a digital sign off process where possible. We'll send decision notices electronically too.

Changes to planning law

The government has also introduced some new measures to help support economic recovery. You can read the legislation on the government website. The changes include:

Please read the guidance on both topics and submit all applications to

There are also some changes which we have not received guidance on yet. These include:

For more information contact us using our online support form (opens new window).