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Technical issues with our payment system

We're experiencing some intermittent technical issues with our payment system. Some customers may have issues processing payments. We're working hard to fix this as soon as possible and apologise for any inconvenience.

High hedge disputes

Appealing against our decision

The person who makes a complaint and the hedge owner can appeal against our decision. Appeals go to the Planning Inspectorate. Either party can appeal if they want us:

  • to issue a remedial notice
  • not to issue a remedial notice
  • to change the terms of a remedial notice
  • to withdraw a remedial notice
  • to dismiss or relax the terms of a remedial notice

You need to appeal within 28 days of hearing our decision.

Submit an appeal (opens new window)

You can find more information about appealing against our decision on the government's website (opens new window).