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Your council tax, benefits or business rates accounts will be offline

From 4pm on Friday 31 March until 5pm on Monday 3 April you will not be able to access your council tax, benefits or business rates accounts on MyGuildford. This is whilst we run our year end processes. We apologise for any inconvenience.

Report a noise complaint

What you need to know

In order for us to take action, the noise must be classed as a 'statutory nuisance'. This means that the noise is affecting your health and wellbeing and having a very negative impact on your enjoyment of your home.

We also look at other factors, such as how often, and how long the noise goes on for, what time of day it is, and the type of area you are in. If your neighbours are tenants of a social landlord (such as a council or a housing association) you should complain to the landlord first and then, if the problem is not resolved, to the Housing Ombudsman Service

The Community Trigger can also be used if you have complained to us, the police and/or a registered housing provider (landlord) on three or more occasions about separate incidents in the past six months.