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Your council tax, benefits or business rates accounts will be offline

From 4pm on Friday 31 March until 5pm on Monday 3 April you will not be able to access your council tax, benefits or business rates accounts on MyGuildford. This is whilst we run our year end processes. We apologise for any inconvenience.

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  2. Residents
  3. Council tax
  4. Difficulty paying your council tax bill

I've received a council tax reminder

Why have I received a reminder letter?

If you do not pay the instalments that are set out on your council tax bill, we will send you a reminder letter. The letter will tell you the amount you have to pay to bring your account up to date.

You must pay the amount shown on the bill within seven days of the date on the reminder to bring your account up to date. If you do not make the payment, a court summons is likely to be issued.

If you fall behind with your payments again, we will send you a second reminder letter.

Again, you must pay this within seven days of the date shown on the reminder. We will send two reminders in a tax year. If you do not bring your account up to date, further action will be taken by issuing you with a court summons.

You need to have a MyGuildford account to tell us about other changes. If you do not have a MyGuildford account you can set one up.

I am having difficulty making payments

You can spread your instalments over the remainder of the financial year. This means you will pay less each month but the balance you need to pay for the year will stay the same.

You can see if you have the option to spread your instalments by looking at your bill or logging into your My Guildford account and viewing your online Council Tax account. If your last instalment for the year is not in March, you can spread your instalments.

You can spread your instalments online if you have a MyGuildford account. If you do not have a MyGuildford account you can set one up.

Register or sign into your MyGuildford account

If you have not yet registered to access your Council tax account online, there are more steps to link your online Council Tax account to your MyGuildford. To complete this step you will need the following information:

  • your Council Tax reference number - found on your latest bill
  • your name exactly as it appears on your council tax bill
  • your property postcode
  • if you have applied for Local Council Tax Support or have been named on a council tax support application, you will also need to provide your national insurance number. This provides an additional level of security

Once you have linked your Council Tax account, you can go into the Account Summary screen where you will see a list of Quick Links on the right-hand side. You need to select the 'Change my method of payment method' link.

If you are on a low income, you may qualify for Council Tax Support. Visit our Local Council Tax Support pages for more information and details of whether you may qualify and how to make a claim online.

In certain circumstances, your bill can be reduced if you live on your own or there are less than two adults in the property that count for Council tax purposes. Visit our Council tax reductions pages for more information and details of how to make an application online.