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Your council tax, benefits or business rates accounts will be offline

From 4pm on Friday 31 March until 5pm on Monday 3 April you will not be able to access your council tax, benefits or business rates accounts on MyGuildford. This is whilst we run our year end processes. We apologise for any inconvenience.

I've been contacted by an enforcement agent

If you have not paid your council tax a court can grant a council tax liability order. If the court makes the order, it means the council can use debt enforcement measures.

One of the measures we can take is to pass your account to an enforcement agent (bailiff). We use Rundles as an enforcement agent.

You will receive a letter from the enforcement agent to let you know the debt has to be collected by them. If Rundles contact you about your council tax debt, you should contact them as soon as possible. Do not ignore letters or contact from an enforcement agent. Action can prevent further fees being added to your outstanding debt.

Once an enforcement agent handles your debt, you must make payments to them. The payments, minus a fee, will be passed to us.


Rundles' fees are set in law and are added to your debt:

  • £75 will be added to your debt when the initial notice of enforcement letter is sent
  • £235 plus 7.5% of the debt's value over £1,500 will be added if the enforcement agent makes a visit to your property
  • further costs can be added if the enforcement agents remove your goods

Contacting the enforcement agent 

Rundles is open for enquiries between 8am and 6pm on weekdays.

You can contact Rundles by calling 0800 0816000 or email

Their address is:

53 Northampton Road
Market Harborough
LE16 9HB