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Update: water supply issues in the GU1, GU2, GU3, GU4 and GU5 areas has been resolved

The majority of customers' supply should have returned by now. However for those who are still without supply, this will be as a result of air pockets. Read advice from Thames Water about no water or low pressure

If you are still experiencing issues with your water supply this morning you can get free bottled water from a Thames Water bottled water station. For water stations opening times and updates, visit Thames Water website.

If you need support from an engineer to get your water supply back to normal, please call Thames Water on 0800 316 9800.

View your business rates account

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Once you have been through a short registration process you can: 

  • log in at a time that suits you - 24 hours a day, 7 days a week 
  • view account balances, see what you've paid and when 
  • change payment method or bank details, and set up a Direct Debit 
  • view details of your Business Improvement District (BID) levy 
  • request a copy bill 
  • upload documents 

You'll just need to: 

  1. sign up for a MyGuildford Account 
  2. Once you're signed up, sign into your new MyGuildford Account and click the 'Business Rates' tile 
  3. follow the on-screen instructions (you'll need your business rates account number, which can be found on your latest bill) 
  4. your account is validated, and you can now access your account 

With a MyGuildford Account you can also: 

  • check your bin collection day 
  • pay your business rates  
  • manage your council services including our commercial waste service 
  • get a quicker response to your requests, track the progress of your requests and get information based on your address 

Register or sign in to your MyGuildford Account