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Join the housing register

More information about the new housing register

Why are we changing the system?

The new online system will make it easier for you to apply and to tell us about any changes. We will also launch a new website to search and bid for properties that is easier to use on a mobile phone.

How do I re-register?

Step 1: go to

Step 2: click 'Join the register' - this can be found in the box on the right hand side.

Step 3: fill out your details - you need to have an email address.

Step 4: you will receive an email asking to verify your account. Once verified, go back to the log in screen and click on 'Join the register'. You can then start your housing application.

Important - Account registration issue

Some applicants are experiencing account registration issues. They are receiving the error message 'You are unable to register with this organisation at this time. Please contact the organisation you are registering with for further information.'

Please email us the following information to and we will be able to send you an account invitation link.

  • full name
  • date of birth
  • full postal address including the date you moved in
  • email address that you use for your housing application

Can anyone help me to re-register?

If you need help you can:

Will my band change?

Your band will only change if your circumstances have changed since you last renewed your application. We have not changed the allocations policy that we use to put people into bands.

Will my application date change?

No, your original application date will stay the same as long as you have re-registered by Wednesday 10 November.

What happens if I did not re-register by Wednesday 10th November?

You will not be able to bid for advertised properties until you re-register. If you re-register after Wednesday 10 November you may lose your original application date.

Do I need to re-register if I am looking for a transfer?

Yes, if you are already a housing tenant and on the transfer register, you will need to re-register.

What if I am at risk of homelessness?

If you are at risk of losing your home within the next eight weeks, call 01483 505050.

Do I need to complete an annual renewal?

No, annual renewals have stopped until our new system is up and running.

What if I cannot re-register online?

Do I need to have an email address?

Yes, you need an email address. 

Do I need to provide documents again as part of re-registration?

Yes, you will need proof of identity for anyone on the application.

Our new system will tell you which documents we need when you have completed the application. 

If you cannot provide documents we request from you, your application will be cancelled.

Can I provide documents online?

Yes. You can add them when you apply online. 

You will need to individually upload each document requested. 

We cannot accept original documents by post.

How will I know that you have got my application and that you are processing it?

Your application is submitted when you have:

  • completed the application
  • signed the declaration and consent form

You then need to go into your account area to see which documents we need. We cannot process your application until all requested documents have been uploaded.

How will I know that the re-registration of my application has been completed?

You will receive a notification in your account area. There will be a letter for you to view, which confirms your application has been processed.

What if my circumstances change?

You need to update your application online as this could affect your banding. Tell us about:

  • change of address, email or phone number
  • changes to your household
  • pregnancy updates
  • new employment and income details
  • changes to medical information

Will I have to renew my application every year?

Yes, you will get email reminders every year. 

What happens if I forget to renew my application?

We will cancel your application if you do not renew it. It is important you keep your email contact details up-to-date to get reminders.

Is the bidding process going to change?

We now advertise properties on our housing jigsaw register.

Once you have completed your new application you will be able to bid for housing.

We advertise properties between Thursday and Sunday weekly. The adverts run from 12am on Thursday, and close every Sunday at 11.59pm.

Search for a home in Guildford

Will I have to wait longer for housing?

Our waiting list is 5 - 7 years if you're applying for the first time. Renting while you wait will not affect your application but buying your own home will.

If you need any further help email or call 01483 505050.