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Disruption to water services

If you live in GU5 or GU6 you may be experiencing low water pressure or shortages. Visit Thames Water for updates and advice.

Community triggers

What happens after the Community Trigger has been activated?

Once we receive your Community Trigger submission, we will;

  • respond within 3 working days outlining the process and timescales for the full response
  • provide you with a named contact of the person who will dealing with your case
  • speak to you to get a better understanding of the issue and carry out a risk assessment. 

Your submission will then be passed to a Community Trigger panel, to asses whether it meets the threshold.

If your submission does meet the threshold and is accepted;

  • the panel will meet to review the case and agree an action plan if applicable
  • we will contact you with the outcome of the panel meeting within 25 working days. 

If your submission does not meet the threshold and is rejected, we will;

  • provide suitable advice to help you manage the issues
  • signpost you to agencies who may be able to offer support.

What if I'm not happy with the decision?

You have the right to appeal the panel's decisions.

To appeal, please contact the Office of the Police Crime Commissioner for Surrey

Additional support 

Victims of anti-social behaviour can access free advice and support: