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Planned maintenance to our payment system

You'll be unable to make payments to us from 8pm until 10pm Sunday 2 June. This is for essential maintenance. We apologise for any inconvenience.

Help with private renting

Tenancy deposit schemes

Landlords can only take a deposit from a tenant if that deposit is protected by one of the following three schemes:  

What landlords need to do

Landlords have to choose one of the schemes if they are taking a deposit from you. They must provide you with information on this within 30 days of taking your deposit.

Tenancy Deposit Protection (opens new window)

If landlords fail to do this they may have difficulties if they want to end the tenancy. They would:

  •  not be allowed to serve a Section 21 notice to end the tenancy
  • not have an automatic right of possession if the tenant does not leave
  • have to seek an eviction order from the court