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Technical issues with our phone lines

We're experiencing technical issues with our phone lines. We're working hard to fix this and apologise for any inconvenience.

You can contact us using our self service pages. 

Prioritising applications

Requesting a review of a decision

You'll get a decision letter from us saying:

  • whether your application has been successful or not
  • the priority band you've been given

If you disagree with our decision or your priority band, you can ask us to review our decision within 21 days of receiving the decision letter.

Fill in our online form to ask us to review our decision on your housing application.