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Some of our systems will be unavailable

Due to a local power outage your Council Tax, Benefits account and the Planning Portal will be unavailable on Saturday 6 December. We apologise for any inconvenience. To contact us in an emergency use our out of hours details.


Decision on local government reorganisation

The Government has confirmed that Surrey will move to a two-unitary council model following its review of local government arrangements. Read our full story and future steps.

Prioritising applications

Can the landlord refuse my application?

Yes. This may be for a variety of reasons.

These could be:

  • you owe rent or have other housing related debts
  • you are a council or housing association tenant and legal action has been taken against you because you have breached the terms of your tenancy agreement
  • you have resources to solve your own housing problems
  • you have not provided the required documents to support your application by the date given
  • your circumstances have changed and this results in a reduction in your level of priority
  • you have provided incorrect or misleading information
  • you do not meet the criteria set out in the advert of the house