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Our phone lines are currently unavailable

We're experiencing some technical issues with our phone lines.  We're working hard to fix this as soon as possible and apologise for any inconvenience.

You can contact us using our self service pages. 

Prioritising applications

Can the landlord refuse my application?

Yes. This may be for a variety of reasons.

These could be:

  • you owe rent or have other housing related debts
  • you are a council or housing association tenant and legal action has been taken against you because you have breached the terms of your tenancy agreement
  • you have resources to solve your own housing problems
  • you have not provided the required documents to support your application by the date given
  • your circumstances have changed and this results in a reduction in your level of priority
  • you have provided incorrect or misleading information
  • you do not meet the criteria set out in the advert of the house