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Homelessness - duty to refer

What you need to know

Some public bodies have a duty to refer (DTR) people facing homelessness to us.

These include:

  • prisons
  • youth offender institutions
  • secure training centres
  • secure colleges
  • youth offending teams
  • probation services 
  • JobCentre plus
  • social service authorities
  • emergency departments
  • urgent treatment centres
  • hospitals  providing inpatient care
  • the secretary of state for defence in relation to members of the regular forces

Before making a referral a public authority must:

  • have consent to do so from the service user
  • allow the individual to choose the housing authority that they want the referral to
  • have consent to share the individuals contact details. This is so the housing authority can contact them